Refund Policies

connerstore.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

What Qualifies for Refund, Resend, or Return

1. Order Delays

  • USA: Eligible after 45 days from departure
  • Brazil: 110 days due to customs delays
  • Other Countries: 100 days for certain shipping lines
  • Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

  • If tracking shows "delivered," no refund/resend will be provided.
  • If not received, a non-delivery certificate is required from the local post office.

3. Damaged Products

  • Full refund or replacement for severely damaged items
  • Partial refund for minor damage (e.g., small scratches)
  • No refunds for packaging damage from international shipping
  • Claims for electronics must be made within 30 days

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items
  • Partial refund or resend for missing non-critical parts
  • For size issues, include a photo with measurements

5. Order Cancellations

  • Full refund if canceled before processing or shipping
  • No cancellations for customized or pre-order items once paid

How to Submit a Dispute

  • Include photos/videos of damaged products
  • Include screenshots of complaints (with name, date, content)
  • Return the product if requested

Important Notes & Exceptions

  • Dispute Deadline: Must be filed within 7 days of delivery or expected delivery date
  • Force Majeure: We are not responsible for delays caused by natural disasters, epidemics, customs delays, war, or unrest
  • Shipping Restrictions: No disputes for non-trackable shipping methods
  • Delivery Restrictions: Some high-risk regions may not qualify for disputes
  • Returns: Must be authorized before return shipment
  • Service Products: Non-refundable once fulfilled
  • Unacceptable Disputes: Change of mind, customs delays, incorrect address, odor issues, etc.
  • Order Status: No disputes once marked "closed"

Shipping Method Limits

  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy

Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact us:

Email: support@connerstore.shop